Terms and Conditions

Online Ticket Terms and Conditions

1.    Your Commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Godstone Farm Limited and yourself.

No contract exists between you and Godstone Farm Limited for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received there is a binding contract between us.

2.    Prices
The description and price of tickets you order will be shown on the Godstone Farm Limited website at the time you place your order. Prices are in UK sterling and inclusive of any applicable taxes. There are no surcharges and once you have paid we will not increase the price of your tickets.

Prices displayed on the website are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.

3.    Online Security
To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the internet.

4.    Limitation of Liability
Godstone Farm Limited total liability for in contract, tort, (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

The Limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.

Godstone Farm Limited will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation internet and communication outages, fire, flood, war or act of God.

5.    Severance
If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

6.    Online Tickets Terms & Conditions of Use

–   No refunds are given once Godstone Farm Limited Digiticket has been purchased. Tickets are non transferable.
–    Tickets purchased online may not be used in conjunction with any other special offer, promotions or vouchers.
–    Online tickets cannot be used in relation to any Godstone Farm Limited group booking, birthday party or Farmer Experience.

–    Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made in person.
–    Entry is only permissible when the Godstone Farm Limited Digiticket is printed out or the Booking Reference Number is given on entry.
–    All persons covered by the Godstone Farm Limited Digiticket must enter the attraction at the same time or have a copy of the online ticket when entering Godstone Farm Limited.
–    Tickets purchased online are only valid for the date range for which they were purchased.
–    Management reserve the right to refuse admission for any reason.
–    If Senior Citizen tickets are purchase online, Godstone Farm Limited reserves the right to ask for proof of status.
–    No Godstone Farm Limited DigiTickets may be resold.
–    If the Godstone Farm Limited DigiTicket/Booking Reference Number is scanned and shows that it has already been redeemed then entry will be refused.
–    Any queries should be put in writing to the Visitor Experience Team at Godstone Farm Limited, Tilburstow Hill Road, Godstone, Surrey, RH98LX.
–    All email address used with this system will be added to our emailing system but never passed onto any other company or 3rd party.
–    No dogs or pets are admitted except for fully registered assistance dogs in a harness. Godstone Farm reserve the right to ask for proof.
–    Guests are reminded that for technical operational , weather or other reasons any attraction or facility may be altered, changed, closed, removed or otherwise unavailable without prior notice. Godstone Farm Limited reserves the rights to change programmes of attractions and facilities as necessary.

7. Playbarn Admission

– Time slots for the Playbarn are non-transferable and non-refundable.
– Playbarn slots are booked on a first come first serve basis online.
– Playbarn numbers are limited as per the government guidelines.
– Godstone Farm has the right to change or cancel the Playbarn sessions at any time.

 

 

2020 Wiglet’s Father Christmas Visit & Adventure FULL TERMS & CONDITIONS:

 

The Experience:

  • The Meet Father Christmas Experience is for a family maximum of 4 children in each timeslot with a maximum of 2 adults per slot. Additional children under 1 year of age may attend free of charge but will not get a gift.
  • Children must be accompanied by an adult aged 16+ at all times, children must not be left unaccompanied at any time.
  • Adults unaccompanied by a child will not be permitted.
  • Buggies are not permitted inside Father Christmas Experience.
  • Each child will be taken to the Elves’ toy store where they can choose any one gift. Father Christmas is unable to give pre-purchased gifts.
  • Godstone Farm reserves the right to refuse entry.
  • Anti-social behaviour will not be tolerated; you will be told to leave the site and no refund given.
  • Please arrive on time, missed time slots will be re-booked subject to availability.
  • Masks must be worn by adults & children 11+ at all times throughout the experience.
  • Hand sanitiser must be used by all participants at each stage of the experience.
  • 2 metre social distancing from Father Christmas & his elves should be adhered to at all times.
  • Father Christmas will not be wearing a mask but will have one on hand if you would like him to so please just let the elf know.
  • Additional ventilation has been added to the experience to meet government guidelines.
  • Additional cleaning of the experience will be implemented throughout the day.

 

Pricing:

  • Daytime visits include your entry to the farm, the play barn and cookie & craft decorating. Dusk visits are Father Christmas visit only and do not include entry to the farm, the play barn or the cookie & craft area.
  • Annual pass’ must be in date and valid on the date of your experience for the discount to be received.
  • Should you not hold the relevant adult annual pass, you must purchase additional adult entry tickets.
  • Visitors with annual pass holder tickets without a valid annual pass will be charged the relevant entry to the farm before being granted entry.
  • Children with disabilities may bring a carer free of charge, your carer’s card or proof of disability must be presented along with your confirmation on arrival.
  • Under 1’s are free when accompanying a full paying child.  Parents wishing to visit Father Christmas with a child aged under one, without an older child, will be asked to pay for a child aged 1-2 ticket, please note gifts will be suitable for children aged 1 plus.

 

 

Booking and Confirmation:

  • Bookings are taken in 2.5minute time slots however your experience will last between 15 & 20 minutes.
  • Selected timeslot must be pre-booked prior to your experience.
  • Pre-booking must be made online at www.godstonefarm.co.uk.
  • Same day online bookings are not available.
  • On the day bookings are subject to availability and are not guaranteed.  On the day bookings are to be made in the gift shop and we can advise over the telephone what availability there is.
  • Full payment will be taken at the time of booking.
  • Your confirmation will be emailed to you within 48 hours of booking.
  • Printed or electronic confirmations must be handed/shown to the till operator at the time of admission.
  • Ticket dates are transferable subject to availability. Should alternate dates not be available refunds will not be given.
  • Confirmation email addresses will be added to the Godstone Farm newsletter to receive news, promotions and information of other events and will not be passed onto third parties.
  • In the event of snow, please check the website, facebook page or call 01883 742546.  Refunds will only be given if the farm is inaccessible and closed to the public, should this be the case you will be contacted by a member of the team to arrange your refund on re-opening.
  • All tickets purchased are non-refundable.

 

Covid-19 Additional information:

  • If you are experiencing Covid-19 symptoms do NOT visit Godstone Farm, please inform us as soon as possible by emailing havefun@godstonefarm.co.uk or for same day bookings please telephone 01883 742546 and we will transfer your booking to another day.
  • If you are unable to attend due to a local lockdown then please let us know by emailing in advance to havefun@godstonefarm.co.uk. We will endeavour to find a suitable alternative date. A refund will only be given if Godstone Farm cannot provide an alternative date.
  • Refunds will only be given if the farm is inaccessible and closed to the public due to government guideline changes, should this be the case you will be contacted by a member of the team to arrange your refund.

 

2020 SEND  Father Christmas Visit  FULL TERMS & CONDITIONS:

 

The Experience:

  • The Meet Father Christmas Experience is for a family maximum of 3 children in each timeslot with a maximum of 2 adults per slot. Additional children under 1 year of age may attend free of charge but will not get a gift.
  • Children must be accompanied by an adult aged 16+ at all times, children must not be left unaccompanied at any time.
  • Adults unaccompanied by a child will not be permitted.
  • Buggies are not permitted inside Father Christmas Experience.
  • Each child will be taken to the Elves’ toy store where they can choose any one gift. Father Christmas is unable to give pre-purchased gifts.
  • Godstone Farm reserves the right to refuse entry.
  • Anti-social behaviour will not be tolerated; you will be told to leave the site and no refund given.
  • Please arrive on time, missed time slots will be re-booked subject to availability.
  • Masks must be worn by adults & children 11+ at all times throughout the experience. SEND children & families where necessary are exempt.
  • Hand sanitiser must be used by all participants at each stage of the experience.
  • 2 metre social distancing from Father Christmas & his elves should be adhered to at all times.
  • Father Christmas will not be wearing a mask but will have one on hand if you would like him to so please just let the elf know.
  • Additional ventilation has been added to the experience to meet government guidelines.
  • Additional cleaning of the experience will be implemented throughout the day.

 

Pricing:

  • SEND Father Christmas Visit is only for the Father Christmas experience and does not include use of the farm.
  • Two adults will be able to accompany each child. You will need to book a ‘Free Carer ticket for each adult, this is a zero value ticket and ensures we include you in our capacity.
  • Annual pass’ must be in date and valid on the date of your experience for the discount to be received.
  • Should you not hold the relevant adult annual pass, you must purchase additional adult entry tickets.
  • Visitors with annual pass holder tickets without a valid annual pass will be charged the relevant entry to the farm before being granted entry.
  • Children with disabilities may bring a carer free of charge, your carer’s card or proof of disability must be presented along with your confirmation on arrival.
  • Under 1’s are free when accompanying a full paying child.  Parents wishing to visit Father Christmas with a child aged under one, without an older child, will be asked to pay for a child aged 1-2 ticket, please note gifts will be suitable for children aged 1 plus.

 

 

Booking and Confirmation:

  • Bookings are taken in 15minute time slots however your experience will last between 15 & 20 minutes.
  • Selected timeslot must be pre-booked prior to your experience.
  • Pre-booking must be made online at www.godstonefarm.co.uk.
  • Same day online bookings are not available.
  • On the day bookings are subject to availability and are not guaranteed.  On the day bookings are to be made in the gift shop and we can advise over the telephone what availability there is.
  • Full payment will be taken at the time of booking.
  • Your confirmation will be emailed to you within 48 hours of booking.
  • Printed or electronic confirmations must be handed/shown to the till operator at the time of admission.
  • Ticket dates are transferable subject to availability. Should alternate dates not be available refunds will not be given.
  • Confirmation email addresses will be added to the Godstone Farm newsletter to receive news, promotions and information of other events and will not be passed onto third parties.
  • In the event of snow, please check the website, facebook page or call 01883 742546.  Refunds will only be given if the farm is inaccessible and closed to the public, should this be the case you will be contacted by a member of the team to arrange your refund on re-opening.
  • All tickets purchased are non-refundable.

 

Covid-19 Additional information:

  • If you are experiencing Covid-19 symptoms do NOT visit Godstone Farm, please inform us as soon as possible by emailing havefun@godstonefarm.co.uk or for same day bookings please telephone 01883 742546 and we will transfer your booking to another day.
  • If you are unable to attend due to a local lockdown then please let us know by emailing in advance to havefun@godstonefarm.co.uk. We will endeavour to find a suitable alternative date. A refund will only be given if Godstone Farm cannot provide an alternative date.
  • Refunds will only be given if the farm is inaccessible and closed to the public due to government guideline changes, should this be the case you will be contacted by a member of the team to arrange your refund.

Annual Pass Terms & Conditions

·         Child annual passes are available for children aged 1 and over.

·         Child aged 1-2 passes must be purchased at least 3 months before the child’s second birthday.  Proof of birth date will be required at the time of collection.

·         Annual passes can only be purchased or renewed online.

·         All annual passes require a photo.  Photos will be taken at the time of collection.

·         Annual passes are valid for 12 months from the date of purchase. Annual passes that are paid monthly will be charged for a minimum of 12 months. Pay monthly pass will then roll on until cancelled. Winter annual passes are excluded.

·         Adult annual passes can be used for any adult but must be purchased and used in conjunction with the named child and cannot be purchased separately.  Adult annual passes can only be purchased for the same length of time as the child they are purchased in conjunction with.  Adult passes are to be used when visiting with the child they have been purchased in conjunction with.  Only the named applying adult may use the pass without the child present.

·         After School Annual Passes are valid weekdays after 3pm, weekends and school holidays as per the Godstone Farm advertised holiday activity dates.  After school terms will apply up until the date of the farms advertised holiday dates, usual terms will apply thereafter.  Exceptions may apply for inset days and polling days, please call in advance for information.

·         Passes for children with disabilities will include entrance for one free carer; proof of disability must be presented at the time of collection.

·         Childminder passes are valid for the named adult only and up to any three children per visit.

·         Each family will be issued with a credit card sized pass which must be presented on each visit.  Failure to present a pass will result in a non-refundable entrance fee for that visit.

·         Only the named and photographed child may use the pass.

·         Annual passes must be presented and valid at the time of payment to claim discounts.

·         Annual passes must be in date on the date of the party/event to be entitled to a 10% discount.

·         Expired annual passes will be retained on the last day of use.

·         Lost annual passes will incur an admin fee of £2.50 per pass.

·         Opening dates and times are subject to change.

·         Lifetime guarantee price only applies when the annual pass is renewed before the expiry date. Winter Annual Passes do not have a lifetime guarantee.

·         Lifetime guarantee is only valid for the original purchased annual pass & the named person, if the type of pass needs to be changed then the life time guarantee is not valid.

·         Once the annual pass is purchased the name on the pass cannot be changed.

·         Winter annual passes are valid for 6 months from the purchase date.

·         Winter annual passes can only be purchased in October.

·         Winter annual passes are not available on direct debit.

·         Winter annual passes cannot be renewed after the expiry date, a full annual pass will need to be purchased thereafter.

·         Annual pass holders are subject to additional fees when attending premium events.

·         Godstone farm reserve the right to change the terms and conditions at any time.

·         Godstone farm reserve the right to cancel an annual pass membership at any time.

·         Godstone farm reserve the right to refuse entry to an annual pass holder. Anti-social behaviour will not be tolerated.

·         Godstone farm reserve the right to close for events & maintenance without notice.

Get your annual pass today by contacting our team.

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