Health & Safety
- Specific COVID-19 Information

Further COVID-19 Information for visitors

The safety and well-being of our visitors and staff is our priority and we will take all necessary precautions to ensure their continued welfare.

 

We ask all our customers to kindly adhere to the 10 steps as set out above. In addition to this please be assured that we have been busy behind the scenes to ensure that you can safely enjoy your visit.

 

We have implemented enhanced cleaning regimes throughout the Farm, this includes extra attention being paid in the toilets, and other touch points around the site.  Because of the nature of our attraction we have always had stringent measures in place to disinfect railings and surfaces and these high standards will continue, with increased frequency.

 

We have risk assessed all areas of business specifically with the control of COVID-19 in mind, and our staff have been fully briefed on new procedures for their activity back of house and also new ways of doing things when facing customers.

 

We have sneeze screens installed at all till points, and have provided face coverings for our staff.

 

We are lucky to have so much outdoor space, and set in 45 acres we can ensure social distancing measures are adhered to. We will be operating a reduced capacity each day and you will find social distance markers and some one way routes marked out to aid this.

 

Our Indoor settings such as the Gift Shop will be provided with additional ventilation by having doors and windows open. Therefore during the colder weather we recommend to dress appropriately for your visit. In our Indoor settings, we kindly ask guests to wear face masks. If you are exempt, please inform a member of staff before entering the building.

 

Throughout Godstone Farm we have hand washing stations in convenient locations for visitors, and we politely ask that you use them regularly and particularly after touching animals. With regards to hand washing it is important to note that we do not encourage the use of hand sanitiser gels as a replacement for proper hand washing as only the thorough washing of hands will help to prevent ill health through contact with animals.

 

In the same way we ask you to refrain from eating and drinking in animal areas we now politely ask you not to eat or drink around the outdoor play equipment. We have designated an area of grass around our top shop where food and drink can be consumed. Hand washing is available at our top toilet block, hand sanitiser is available on entering the playground so we ask parents to supervise their children and regularly clean their hands whilst using the play equipment.

 

Finally, in line with the latest guidance we ask all guests aged 16 years and over to scan the NHS Track and Trace QR code on arrival to the farm.

 

Thank you for your cooperation and understanding.

Wheelchair Accessibility

Godstone Farm is wheelchair accessible, however as a working farm located in the Surrey Hills, the terrain including our paths can be uneven. Due to our location within these hills, the land does slope and rise as you walk around the farm including our Farm Trail and Outdoor Adventure Play.

 

Disabled Toilets are available at the farm and all buildings including our Gift Shop, Courtyard Kitchen, Indoor Playbarn and Animal Holding are wheelchair accessible.

 

As we continue to develop our service and offering at Godstone Farm, we use our customer’s feedback towards improvements at the farm including accessibility and inclusivity. We are set in a green belt area and strive to develop our customer experience whilst respecting the nature and openness of our site.  If you do have any feedback following your visit, please don’t hesitate to contact us via havefun@godstonefarm.co.uk.