Frequently Asked Questions

Find the answer to your question...

Do you have a question about a visit to Godstone Farm? Please see our most frequently asked questions below.

Are you open?

Yes, Godstone Farm is now open!

Guests can enjoy our Farm Trail, Pond Walk, Animal Holding, The World of Dinosaur Roar! Discovery Trail, Outdoor Adventure Playground and Gift Shop. Our new restaurant, the Courtyard Kitchen is open for indoor and outdoor dining. Our Wiglet’s Snack Shed and Topshop will only be open for take-away only (weather permitting).

Our Indoor Playbarn has also reopened in line with restrictions, which requires us to operate timed sessions with limited capacity. For your visit to include a session within our Indoor Playbarn, please ensure to purchase our ‘Indoor Playbarn Inclusive’ tickets.

Our Tractor rides and Wiglet’s Play Village remain unavailable at this time.

 

 

What changes have you implemented for your reopening?

We have limited our daily capacity and require all guests to pre-book via the Godstone Farm website. You must ensure everyone in your party has a ticket for entry to guarantee they are included in our capacity, this includes babies and young children. Depending on the ticket type selected, you will need to select an arrival time slot during your booking journey to ensure social distancing when exploring the farm.

In line with government guidelines, all areas of the farm are regularly cleaned throughout the day. As well as our usual hand washing stations, we have also introduced hand sanitizer stations to all entrances around the farm. We do encourage all our guests to regularly wash their hands during their visit with us. This is especially important when completing the animal trails or if you have come in contact with the animals or pens, as hand sanitiser is not suitable to kill zoonotic diseases.

We are only accepting contactless payments. Cash will not be accepted for purchases on the farm.

We do ask all guests who are visiting the Gift Shop, Animal Holding, Courtyard Kitchen and Indoor Playbarn to wear a mask in line with government guidelines. If you are exempt, we request you inform a member of staff before entering the Gift Shop.

Any guests who are experiencing symptoms of Covid-19 are asked not to visit. Those who do become unwell, please contact the Visitor Experience team (havefun@godstonefarm.co.uk) to discuss your booking.

For more information, please visit our Health and Safety Page.

 

 

How can I book?

Entry to Godstone Farm is strictly pre-book only via the Godstone Farm website.
During the booking process, you will need to confirm the number of people in your party, along with your visit date and arrival time to the farm.
We ask all our guests to ensure to follow the guidance from the government during this time. Upon arrival to Godstone Farm, you will be asked to scan the NHS Track and Trace QR code.
Tickets may be available on the day through the Godstone Farm website, subject to availability. No tickets will be available to purchase from the gate on the day or over the phone.

 

 

How much are tickets?

As we continually monitor and review the latest guidance, we have discounted our tickets to reflect the areas of the farm which are unavailable. 2021 ticket prices start from £9.95.

When will the Indoor Playbarn reopen?

Following the recent changes in restrictions from 17th May, we have reopened our Indoor Playbarn with additional measures in line with guidance.

Due to our limited capacity, guests looking to visit the Indoor Playbarn must book a ‘Playbarn Inclusive Ticket’. This ticket will include a 35 minute session within the Indoor Playbarn.

 

 

We are currently self-isolating and have tickets to visit, what can we do?

If you are self-isolating, please contact our Visitor Experience team (havefun@godstonefarm.co.uk) to discuss your booking. We do recommend contacting us as early as possible, so we can complete any necessary amendments.

 

 

I have a Raffle Voucher which was due to expire during the 2021 lockdown, can I still redeem the voucher?

Yes, we have provided an extension on our Raffle Vouchers until 30th September 2021. As all our guests are required to pre-book, you will need to book your visit through the Godstone Farm website using the ‘Membership Adult’ and ‘Membership Child’ options. If you need to purchase any additional tickets, you can also add additional tickets to your basket.

On the day of your visit, you will need to bring with you your Raffle Voucher and the booking reference number to redeem your entry.

 

 

I have a Gift Voucher which was due to expire during lockdown, can I still redeem this voucher?

Yes, if you have been unable to use your Online Gift Voucher due to lockdown restrictions, we would be happy to extend your Gift Voucher. Please contact the Visitor Experience team on havefun@godstonefarm.co.uk, along with your voucher code or booking reference number to help us complete the necessary amendments.

 

 

I have an Annual Pass, how do I book?

If you have a valid Annual Pass, you can book your visit via the Godstone Farm website using the ‘Membership Adult’ and ‘Membership Child’ tickets.

Please note, you must have a valid annual pass to book your visit using the ‘Membership Adult’ and ‘Membership Child’ tickets. You will be asked for your Membership when you arrive on the day of your visit.

If your Annual Pass has since expired, and have received a voucher to cover a period of our closure, you will be required to purchase ‘Adult’ and ‘Child’ tickets and then enter your unique code into the Gift Voucher box during the booking process.

 

 

I would like to contact you, how can I contact you?

Our team are operational, and can be out on the farm during operating hours. Therefore if your enquiry is urgent please contact the team via havefun@godstonefarm.co.uk.

Please bear with us during this time, although we will be monitoring emails it may take us longer to reply.

When were you closed?

We closed the farm following the Government announcement on Saturday 19th December putting us into Tier 4.  Whilst there has been a subsequent update to allow outdoor areas of animal attractions to open we have taken the decision to keep the farm closed and follow the advice to stay at home.

In line with national lockdown restrictions from January 2021, we have remained closed. However we are now pleased to announce our reopening this April 2021!

 

 

I have a booking for November/December 2020 or January 2021, what do I do?

We have contacted all guests with a booking for December 2020 and January 2021 via email, to advise of our temporary closure. We are more than happy to amend your booking for a future date in 2021. To make amendments to your booking, please contact the Visitor Experience team via email (havefun@godstonefarm.co.uk). Please note, during our closure it may take us longer than usual to respond to emails.

 

 

I am a current Annual Pass Holder, what do I do?

Since our reopening announcement, we have contacted our Annual Pass Holders via email regarding next steps. If you have not received an email from us, please contact our Visitor Experience team via email (havefun@godstonefarm.co.uk) and we will investigate and discuss your Annual Pass further.

How can I book?
Entry to Godstone Farm is strictly pre-book only via the Godstone Farm website.

During the booking process, you will need to confirm the number of people in your party, along with your visit date. Please ensure to follow the latest government guidance.

Tickets may be available on the day through the Godstone Farm website. No tickets will be available to purchase from the gate on the day or over the phone.

 

 

How much are entry tickets?
Since reopening, our entry price has been discounted to reflect areas of the farm which are currently unavailable to guests.

Below is a further breakdown of ticket prices:
Adult (16+ years): From £9.95
Child (2 – 16 years): From £9.95
Child (1 year): From £4.25
Child (under 1 year): Free

To obtain a FREE carer ticket, please book for all other persons in your party as usual and book a members (free) ticket for the additional carer. On the day of your visit, remember to bring along your booking reference number and proof of the disability to entitle you to redeem the carer ticket at the entrance.

 

 

The weather forecast does not look great for my visit, can I change the date?
As per our terms and conditions, tickets are non-refundable and non-transferable. Come rain or sunshine, Godstone Farm is open all year round and we are ready to welcome you and your party to our interactive farm. Refunds or change of dates will not be provided for the reason of weather conditions.

During the wet weather, we do recommend our guests bring their wellies and raincoats. We do have undercover areas including our Main Barn, Top Barn as well as areas to have your lunch.

 

 

How can I redeem my free carer ticket?
To obtain a free carer ticket, please book all members of your party as usual via the Godstone Farm website, and then select a ‘Membership Adult’ ticket for the carer. This is a zero value ticket and will ensure the carer is included in capacity.

On the day of your visit, please bring with you the booking reference number and proof of disability such as a DLA letter to redeem your free carer ticket.

 

 

Can I purchase a After School Ticket?

Unfortunately, After School Tickets are not currently available. We are continuously reviewing this, and we will inform guests via the Godstone Farm website should we release After School Tickets in the future.

 

 

Can I change the date of my booking?
Tickets are only valid on the date booked and provided on your email confirmation. As per our terms and conditions, tickets are non-refundable and non-transferable. We will be unable to amend your booking for another date or time.

 

 

Can I have a refund?

As per our terms and conditions, tickets are non-refundable and non-transferable. Tickets are only valid on the date booked and provided on your email confirmation. If your visit date has passed, your ticket will have expired and no change of dates or refunds will be provided.

What are your opening times?
Our operating hours are 9.30am till 4.45pm. Please note the car park closes promptly at 5pm.

 

 

How do we get to Godstone Farm?
Located in Surrey, our address is
Godstone Farm
Tilburstow Hill Road
Godstone
Surrey
RH9 8LX

Godstone Farm can be found a short distance away from Junction 6 (Godstone) on the M25.

If travelling by car, you can also get to us using the A25 and A22. Follow the signposts to Godstone and from there you can pick up brown tourist board signs to Godstone Farm.

Please note, if you are visiting from 12th October 2020, improvement water works are commencing on Tilburstow Hill Road. We are open as usual during this period, and you can still access the farm by car. Diversions and signage will be in place, however if you are travelling from the M25 and A22, please allow extra time to follow the diversion along Eastbourne Road.

If travelling by train, the nearest train station is Caterham (Surrey).

If travelling by bus, there are several buses that stop in Godstone Village, which is just a short walk from the farm. Below is additional information on the bus services, however for more information on bus timetable, please visit the Surrey County Council website.

400 Bus – East Grinstead, Crawley, Gatwick, Redhill and Caterham. Serves Redhill and Caterham train stations, this service operates 7 days per week.

409 Bus – East Grinstead, Lingfield, Godstone, Caterham & Warlingham. Services Godstone and Caterham train stations. This service does not operate on Sundays.

410 Bus – Redhill, Godstone, Oxted and Hurst Green. Serves Oxted and Redhill train stations.
This service operates 7 days per week.

 

 

How do I redeem my free carer ticket?
To obtain a free carer ticket, please book all members of your party as usual via the Godstone Farm website, and then select a ‘Membership Adult’ ticket for the carer. This is a zero value ticket and will ensure the carer is included in capacity.

On the day of your visit, please bring with you the booking reference number and proof of disability such as a DLA letter to redeem your free carer ticket.

 

 

Is Godstone Farm wheelchair accessible?
Yes, Godstone Farm is wheelchair accessible. However, as a working farm located within a green belt area, some of our paths and tracks are uneven and narrow.

We have a few disabled toilets situated around the farm but please note we do not currently have a hoist.

We have a first aid room with a bed that can be used for any medical needs that you may have but please note again this does not have a hoist.

 

 

Can I purchase food at Godstone Farm?
Yes, our new restaurant the Courtyard Kitchen is open for indoor and outdoor dining. Wiglet’s Snack Shed and Top Shop is also open for our guests to purchase hot food and cold food such as pizzas, hot dogs, panini’s and sandwiches. Ice cream, sweets and crisps are also available to purchase around the farm.

Please note, Topshop and Wiglet’s Snack Shed is weather and season permitting.

 

 

Can I bring my own picnic?
You are welcome to bring your own picnic to Godstone Farm. You are also welcome to purchase food from the Courtyard Kitchen, Wiglet’s Snack Shed or Top Shop*. We offer hot and cold food, including pizzas, hot dogs, panini’s and sandwiches. Ice cream, sweets and crisps are also available to purchase around the farm.

There are several areas around the farm to eat food, including undercover areas near our courtyard.

 

 

Do you have a car park?
Yes, we have a car park available for our guests. There is no charge for using our car park. Please note, the car park is locked at 5pm sharp.

 

 

Do I need to pay for using the car park?
There is no charge for visitors of Godstone Farm to use the car park.

 

 

Can I bring my dog to Godstone Farm?
Only assistance dogs are permitted at Godstone Farm.

What is included in my entry?

Godstone Farm is open for guests to enjoy our Farm Trail, Pond Walk, Animal Holding, Outdoor Adventure Play, and Gift Shop.

We do also offer feeding sessions throughout the day. For more information on our feeding sessions, please check timings on the ‘What’s On’ board located at the entrance to the farm.

Our Indoor Playbarn is now open, and operating with new measures including timed session with limited capacity. For your entry to include a timed session within the Indoor Playbarn, please ensure to select the ‘Playbarn Inclusive Ticket’.

Ticket prices have been amended to reflect the areas of the farm which are unavailable.

At this time Wiglet’s Play village and Tractor Rides will remain closed.

 

 

Are there toilets available at the farm?

Yes, toilets are available around the farm, including disabled toilets and baby changing. Please note, we do not currently have a disability hoist onsite.

A farm map is available here or speak to a member of staff who will be happy to advise where the toilets are located.

 

 

Who do I need to contact about loosing an item during my visit?
Please contact the Visitor Experience Team (havefun@godstonefarm.co.uk) should you have left an item at the farm. Please provide the team with a detailed description along with a possible location of where the item may have been left and a contact number.

 

 

Do you offer any animal feeding experiences?
You can purchase animal feed from the Gift Shop. The animal feed is only available for the Sheep, Goats, Cows and Llamas. When visiting the Gift Shop, you will be required to wear a mask. If you are exempt, please inform a member of staff before entering the Gift Shop.

We will also run Pig Feeding and Duck Feeding throughout the day, however this is subject to change. Therefore we do recommend checking our Welcome Board on the day for feeding opportunities. Our team at the Gate will also inform you of events for the day.

 

 

Is the Tractor ride available?
Unfortunately, the tractor ride is currently unavailable. Any updates or information relating to our Tractor ride will be announced via the Godstone Farm website and our social media channels.

When will your Discovery Trail Open?
The World of Dinosaur Roar! Discovery Trail has opened phase one of the trail at Godstone Farm. Tickets include entry to the new Discovery Trail, and we will announce more information regarding the second phase of the Discovery Trail soon!

Is the Indoor Playbarn Open?
Yes, the Indoor Playbarn is now open! However, in line with restrictions, this area is operating timed session with limited capacity. As a result, guests will need to pre-book a ‘Playbarn Inclusive Ticket’ to include a 35 minute timed session within the Indoor Playbarn.

 

 

 

How do I book a time slot for the Playbarn?

To book a time slot for the Playbarn, please ensure to book our ‘Playbarn Inclusive Ticket’ from the Godstone Farm website. This ticket includes entry to the farm, as well as a time slot for the Indoor Playbarn. Time slots for the Playbarn cannot be purchased on the day.

We ask all guests visiting the Playbarn to follow the guidelines outlined. You are welcome to arrive at the farm anytime from 9.30am, but you must arrive at the Playbarn entrance 5 minutes before you time slot. Due to limited numbers, time slots cannot be changed or amended.

PLEASE NOTE, the time slot selected for this ticket is for your timed session in the Indoor Playbarn. We recommend to arrive early to the farm, to ensure you enjoy your full session within the Indoor Playbarn.

 

 

How long do I get in the Playbarn?

You have 35 minutes within the Playbarn. You can select your time slot during the booking process, when booking your ‘Playbarn Inclusive Ticket’. The ‘Playbarn Inclusive Ticket’ includes entry into the farm and a time slot for the Playbarn.

Between each time slot, cleaning of the area will be completed. Please ensure to follow the guidelines as outlined during your visit.

 

 

I am running late for my Playbarn time slot; can I move my booking?

As per our terms and conditions, tickets are non-refundable and non-transferable. Due to limited numbers for the Playbarn, time slots cannot be changed or amended.

 

 

What facilities are available within the Playbarn?

Within our Playbarn, toilets including a disabled toilet are available to guests. Napping Changing facilities are also available.

Snacks and drinks can be purchased within the Playbarn. When you arrive at the Playbarn a member of our team will allocate a table for your time slot, where you can enjoy a drink or a snack.

 

 

What are the guidelines for visiting the Indoor Playbarn?

We have limited our capacity for the Indoor Playbarn, which must be booked in advance using our ‘Playbarn Inclusive Ticket’. We have time slots available throughout the day, where you can enjoy 35 minutes in our Indoor Playbarn. This can only be pre-booked online.

You are welcome to arrive at the farm anytime from 9.30am, but must be at the Playbarn entrance 5 minutes before your time slot. A staff member will check you into your pre-booked time slot.

During your time in the Indoor Playbarn, we ask all guests to use hand sanitiser provided on entry, whilst maintaining social distancing. Adults must wear a face mask within the Playbarn, unless eating or drinking and stay at their designated table as much as possible. After using the equipment or facilities, we advise all guests to wash their hands for 20 seconds.

Are you offering Schools/Nursery Visits at Godstone Farm?
In line with restrictions, we are pleased to advise that School and Nursery visits to Godstone Farm are now available. Due to current restrictions, not all areas of the farm will be available, but we will be happy to discuss what activities and options are available. At this time, booking requests should be made via email, therefore please contact us via havefun@godstonefarm.co.uk to discuss a possible visit.

For more information on School and Nursery visits, please visit our pages here:

School Visit https://www.godstonefarm.co.uk/groups-schools/school-visits/

Nursery Visit https://www.godstonefarm.co.uk/groups-schools/nurseries/

 

 

Are you offering Group Visits at Godstone Farm?

As we continue to monitor the progress of the governments roadmap out of lockdown, we will review the guidance and reopen areas of the farm in line with restrictions. As the farm is currently operating with a limited capacity, and restrictions remain in place for a number of areas around the farm, including limits within our Indoor Areas, we have made the decision to pause our Group Visits at this time, with the hope to reintroduce them as we approach the final stage in the roadmap later this summer!

Please continue to keep an eye on our website and social media page for updates on Group Visits.

Can I purchase a Godstone Farm Annual Pass?

At this time, we have suspended the sale of any further Annual Passes. Over the last 12 months, like many other businesses, Godstone Farm has had to close in line with national lockdown restrictions as well as introduce several new measures in line with COVID 19 operating procedures. As a small family run business, the last year has presented a number of challenges and uncertainty. We hope to have a little normality in 2021, however we also understand that we must be flexible towards this ever changing situation.

As we continue to monitor the progress of the roadmap out of lockdown, and we have a little more certainty for the future, we hope to relaunch our Annual Pass Scheme. We are taking this opportunity to review the current scheme. Please bear with us during this time, we will announce more information about the scheme in the coming months via the Godstone Farm website and social media pages.

 

 

 

I had an Annual Pass that was due to expire during the most recent lockdown, what do I do?

You should have received an email from us regarding your Annual Pass and next steps. If you have not received an email, please contact the Visitor Experience team (havefun@godstonefarm.co.uk) and we will be happy to look into your case further and advise you of next steps.

Do you have any information regarding the nursery and pre-school?

For more information on our Day Nursery, please visit the Godstone Farm Day Nursery website here: https://godstonefarmdaynursery.co.uk/

 

 

 

Do you have any vacancies for your nursery and pre-school?
You can find vacancies for the Godstone Farm Day Nursery and Pre-School here: https://godstonefarmdaynursery.co.uk/careers/

Can I book a Birthday Party with yourselves?

Birthday Party packages are unavailable at this time.

Following the announcement from the government on Monday 22nd February, we hope to slowly reopen areas of the farm in line with restrictions. We have made the decision to pause Birthday Party packages whilst we continue to monitor the progress of the roadmap out of lockdown. We hope reintroduce our Birthday Party packages later this summer, as we approach the final step of the roadmap out of lockdown.

In the meantime, you can find some information regarding our Birthday Party packages on our Birthday Party page (https://www.godstonefarm.co.uk/plan-your-visit/all-inclusive-party/).

 

 

 

Can I book the Farm for private hire?

Private Hire is currently unavailable.

Following the announcement from the government on Monday 22nd February, we hope to reintroduce our Private Hire packages later this summer. As this is a changing situation, we are continuing to monitor the latest advice and will advise guests once Private Hire becomes available again.

In the meantime, for information on our private hire, please visit our Private Hire page (https://www.godstonefarm.co.uk/plan-your-visit/private-hire/).

Do you have any vacancies at Godstone Farm?
To view all vacancies at Godstone Farm, please visit our Vacancies page.

 

 

 

Do you offer work experience at Godstone Farm?
Work experience is available to students who are over 16 years old and are attending an animal based course at college or university.

If you are interested, please contact our team (havefun@godstonefarm.co.uk) who will be able to discuss next steps with you.

We are a local charity, how do we contact you regarding a donation for our next event?
We do try and help our local community and charities with their fundraising, by donating raffle vouchers as a prize for their next event. However, we do receive a high number of requests and unfortunately we are unable to donate to all.

If you would like to contact us regarding a Raffle Voucher donation, please contact us via havefun@godstonefarm.co.uk. We have recently changed the way in which Raffle Vouchers are issued, therefore please do not post us a stamped address envelope. All requests must be made via email to the Visitor Experience Team.

 

 

How has your Raffle Voucher Process changed?
All Raffle Voucher Donation requests are required to be sent to us via email. We will no longer be sending vouchers in the post.